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Omnichannel Messaging
with Kwizbot
All customer communication in a handy messaging app
Omnichannel Messaging
with Kwizbot
All customer communication in a handy messaging app
Customers no longer want to call — they prefer writing, and they do so through different channels. Omnichannel experience means bringing together disparate customer communication channels in a unified system. It is impossible to imagine contact centres without it, especially those in the e-commerce sector.
With Kwizbot omnichannel service, you can consolidate your Telegram, Viber, Facebook, widget and any other communication channel in a single platform.

A single interface for omnichannel customer engagement

While the business community keeps looking for the best messenger, Kwizbot saves you the guesswork!
+ additional channels
Provide your agents with a single operator panel interface to reply in all messengers and widgets.
Kwizbot is a case-proven omnichannel software for contact centres

Handy Operator
Panel

https://evergreens.com.ua/ru/development-services/viber-bots.html

A single interface for omnichannel customer engagement

While the business community keeps looking for the best messenger, Kwizbot saves you the guesswork!
https://evergreens.com.ua/ru/development-services/viber-bots.html
+ additional channels
Provide your agents with a single operator panel interface to reply in all messengers and widgets.
Kwizbot is a case-proven omnichannel software for contact centres

Handy Operator
Panel

Kwizbot Operator Panel is a multiple channel messaging platform to engage with your customers

Your customers no longer want to call — they want to text in messengers. Provide them with excellent service, and we will take care of everything else!
Multi-language support
Handle global customer inquiries in a single
user-friendly interface
Safety
Kwizbot Enterprise can be deployed within a security contour, hence being an ideal choice for companies dealing with sensitive data
Not bound to phone number
No link to your team's private SIM cards
or phone numbers
Highload
Kwizbot is capable
of handling any load
from multiple messengers
Trusted by
Trusted by

A turnkey solution for contact centres

Agents, supervisors,
and access rights
Assigning topics to conversations
Messenger integration
with CRM/ERP
Inactivity timeout,
setting up working hours
and automatic responses
API integrations
Сontrols from the script
Client identification
and mini-card
Quick replies
for agents
NPS-surveys
and evaluation
of service quality
Chat distribution
between agents based
on topics and skill groups
Chat history
and backup to external systems
File transfer
in the desired format
and size

Contact centre automation with Kwizbot

With the functionality of the Kwizbot platform, you can run a full-fledged virtual call centre with no dedicated hardware, as the service integrates into the existing software environment.

Our service already covers the needs of companies in various fields:
  • Mono-commodity niche business. The Kwizbot omnichannel platform provides workflow automation for consultants, helps divide the flow of requests (assigning a manager to each client), and process them promptly;
  • Clients who plan to use message broadcasting via messengers. For example, the standard mass mailing in Viber is limited to 50 contacts, which is not suitable for business. With Kwizbot, you can broadcast messages to all your contacts while getting additional features in a single solution;
  • Top executives who need a personal digital assistant. Chatbots made with Kwizbot allow you to book flights, manage schedules, book hotel rooms and solve similar tasks without wasting time.
Kwizbot is suitable for the automation of any communication-related business processes. Interested in implementing an omnichannel contact centre in your company? Let us know or fill in the form.
Is this the solution you need?
Why wait then? Drop us a line! :)
Is this the solution you need?
Why wait then? Drop us a line! :)