Please read these Terms of Use of ConnectiveOne (Kwizbot) – a modular computer program designed to build communication scenarios and chatbots in connected channels with an open API (“Rules”, “Terms of Use”) carefully before using it on the website http://kwizbot.io, access to which is provided by the Representatives specified in the list of representatives in the Offer on the website http://kwizbot.io in the “Contacts” section (“Representative”, “We”, “Our”).
The name ConnectiveOne is a rebranding of the previous (old) name of the Kwizbot Program. From now on, the general designation "ConnectiveOne (Kwizbot)" is used in the text.
Your access to and use of ConnectiveOne (Kwizbot) is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who use or access ConnectiveOne (Kwizbot).
By accessing or using ConnectiveOne (Kwizbot), you agree to comply with these Rules. If you do not agree with any part of the Rules, you will not be able to access ConnectiveOne (Kwizbot).
These Terms of Use define the terms of use of ConnectiveOne (Kwizbot), liability, privacy policy, cookie policy, anti-spam policy with you as a user of the Program (“User”, “You”).
The terms of paid use of ConnectiveOne (Kwizbot) are additionally regulated by a separate Agreement on the provision of services in the field of information technology and computer programs , concluded with you under the terms of the public offer agreement.
1. DETERMINATION OF TERM
1.1. ConnectiveOne (Kwizbot) is a modular computer program designed to build communication scenarios and chatbots in connected channels with an open API (hereinafter referred to as the Program).
1.2. ConnectiveOne modules (Kwizbot):
- Operator panel - a module that allows you to connect a user with the "operator" role for dialogue and sending messages to chatbot users in any available channel or task (ticket) processing.
- Script designer – a module that allows you to configure chat bots and interact with the ConnectiveOne (Kwizbot) script – creating and configuring bot parameters, as well as a visual interface for managing the bot script.
- Actions – a separate block in the Scenario Designer, allowing for individual processing of user data and integration of ConnectiveOne (Kwizbot) with other systems for receiving/transmitting data.
- Website widget – a module that allows you to place a widget on any connected website, through which a website visitor can interact with a chatbot and conduct dialogues with an operator.
- Custom data – a module that allows you to create and store data in the ConnectiveOne (Kwizbot) database for further use in the scenario.
- Contact Centre PRO – a module that allows you to obtain extended statistics on the work of users with the "operator" role, such as operator working time, a report on operator working time, statistics on operators and topics, NPS reports, dialogue details by operators and topics.
- Fastline is a module that allows you to automatically answer questions from site/bot visitors without involving operators. The module uses a knowledge base that the user fills in independently. In its work, Fastline relies on OpenAI models and requires binding the OpenAI API KEY, which the user must independently register and pay for according to OpenAI tariffs https://openai.com/pricing .
- Copilot is a module that offers the user of the Operator Panel module (operator) the most relevant response to a website visitor/bot request, taking into account the tone and style of the request. The operator independently decides whether to send the proposed response to the website visitor/bot, edit it before sending, or completely reject it. The module uses a knowledge base that the user fills in independently. In its work, Copilot relies on the Fastline module and the OpenAI model and requires binding the OpenAI API KEY, which the user must independently register and pay for according to the OpenAI tariffs https://openai.com/pricing .
- Mailing module – a module that allows you to send messages (including with media files) to all or specific subscribers of the chatbot through the available channels of the Program.
- OCR ConnectiveOne (Kwizbot) – API service for extracting/reading fields from photographs of documents uploaded by users to chatbots or related services or programs.
- ConnectiveOne (Kwizbot) Live Cart – a module of the web version of ConnectiveOne (Kwizbot), allowing video calls between two participants of the chatbot (client and operator) or in services and applications associated with the bot, saving a video recording of the call both in full and in individual frames, and configuring additional features of the client and operator interface.
- SDK ConnectiveOne (Kwizbot) – a version of ConnectiveOne (Kwizbot) for mobile devices running on Android and IOS operating systems. The open source Flutter framework was used in the development.
Unique name (login) – a symbolic code used to work with the Program. It is provided to the user once when connecting to the Program, is unique for each user and is retained for the entire time.
1.3. Access - the right to use the Program as a whole and/or its individual modules under the conditions specified by these Rules.
1.4. Representative – a person specified in the list of representatives in the Offer on the website http://kwizbot.i , who has the right to use the Program and provide access to it to third parties.
1.5. User — a natural person of legal age or legal entity who has received the right to use the Program as a whole and/or its individual Modules in the volume and under the conditions stipulated by these Rules.
1.6. Territory — an unlimited territory to which the rights to use the Program as a whole and/or its individual Modules granted in accordance with these Rules apply.
2. SUBJECT OF THE RULES
2.1. These rules are legally binding. If you want to use the Program, you must fully and unconditionally accept all the terms of these Rules, as well as the terms of the "Privacy Policy" located at http://kwizbot.io/privacy, "Cookie Policy" located at http://kwizbot.io/cookies. The Privacy Policy and Cookie Policy are inextricably linked to these Rules and may be amended from time to time.
2.2. To use the Program, the User must enter into an Agreement with the Representative for the provision of services in the field of information technology and computer Programs, concluded under the terms of the public offer agreement posted at https://kwizbot.io/offer and receive an invoice for payment of access to the Program with the selected parameters.
After payment, the User receives access to the Program with the selected parameters in the form of a unique login and password. Access is provided from the first day and is valid until the last day of the period specified in the invoice and paid by the Customer.
2.3. The User has no right to use the Program and/or its individual Modules for purposes and by means not specified in these Rules and/or for purposes and in ways that violate these Rules.
2.4. The right to use the Program provided in the manner prescribed by paragraph 2.2. of the Rules may be exercised by the User within the Territory (paragraph 1.6), during the Access period paid by the User, which may not be less than one month.
2.5. The User is prohibited from transferring the login and password to third parties or otherwise providing third parties with the opportunity to use the Program.
2.6. The Program is not sold or transferred to the User for ownership or disposal in any other way. Access to the Program implies the User's right exclusively to use the Program with the selected Modules and usage parameters within the paid period. The User is not allowed to sell or otherwise alienate the rights to use the Program obtained in accordance with these Rules.
3. USE OF ARI SERVICE
3.1. The User uses the Program by obtaining a unique login and password, followed by using the selected and paid Modules and/or parameters of the Program in accordance with their functional purpose.
3.2. The User can use the Program if the login and password are entered correctly and the User has access to the Internet.
3.3. Integration of the Program with the User’s applications, systems and services is not included in the cost of access.
3.4. It is prohibited
- integration of the Program functions into third-party websites and services, except in cases where such integration is expressly permitted by the Representative or the Program developer;
- committing actions aimed at misleading the Representative or other Users;
- use of the Program on behalf of or instead of another person, except in cases where such person has granted the User such powers on the basis of a power of attorney or other legal document executed in accordance with the law;
- disclose the technology or decompile the Program, except in cases and to the extent that such actions are unconditionally permitted by applicable law, despite the presence of this restriction in the Rules.
3.4. It is prohibited to grant the right to use the Program to a third party, unless otherwise provided for by a special agreement with the Representative. Such transfer of the right to use the Program also cannot be mediated, for example, by assignment, etc.
3.5. The User guarantees that his use of the Program does not violate anyone’s rights.
4. RIGHTS AND RESPONSIBILITIES
4.1. The User has the right to:
4.1.1. Use the Program on the terms and to the extent stipulated by these Rules and the Agreement on the provision of services in the field of information technology and computer programs , concluded between the User and the Representative under the terms of the public offer agreement.
4.1.2. Contact a representative for the purpose of receiving technical and consulting support related to the use of the Program under the terms of paid support in accordance with the Agreement on the provision of services in the field of information technology.
4.2. The User is obliged to:
4.2.1. Pay in full and in a timely manner for the right to use the Program on a paid basis with the selected Modules and parameters in accordance with the Agreement on the provision of services in the field of information technology and computer Programs, concluded between the User and the Representative under the terms of the public offer agreement.
4.2.2. Not to perform any actions that may lead to disruption of the Program’s functionality.
4.2.3. Not to damage, block, overload or otherwise harm the networks and servers on which the Program is hosted. Otherwise, the User is obliged to compensate for the damage caused by the above actions, and the Representative has the right to suspend the User's access to the Program until the User ceases such actions and the damage caused is properly compensated.
4.2.4. independently bear all costs associated with access to the Internet, payment for traffic, etc.
4.3. The representative has the right to:
4.3.1. Suspend the User's Access to the Program and/or its individual Modules in cases of necessary preventive (routine) and repair work, the implementation of which will be planned for a time when this can lead to the least damage to the User, and inform the User about this by e-mail specified by him when concluding the Agreement on the provision of services in the field of information technology and computer programs , concluded between the User and the Representative under the terms of the public offer agreement, no less than 2 (two) business days before the date of such work.
4.3.2. Update versions of the Program;
4.3.3. Receive payment from the User for providing access to the Program.
4.4. The representative is obliged to:
4.4.1. Grant the User the right to use the Program with the selected Modules and/or parameters in accordance with the ordered and paid service for access to the Program in accordance with the concluded Agreement on the provision of services in the field of information technology and computer Programs, concluded between the User and the Representative under the terms of the public offer agreement.
4.4.2. Ensure that the adoption of the Rules does not violate the exclusive property rights of the Program developer;
4.4.3. Provide the User with advisory support related to the use of the Program via communication channels and under the conditions specified in the Agreement on the provision of services in the field of information technology, except for time.
4.4.4. Keep confidential information received from the User secret, do not disclose it, do not publish it, and protect it from access by third parties (except in cases stipulated by applicable law).
5. PAYMENT PROCEDURE
5.1. The terms and procedure for payment for access to the Program are regulated by a separate Agreement on the provision of services in the field of information technology and computer Programs, concluded between you and the Representative under the terms of the public offer agreement.
6. LIMITATION OF LIABILITY
6.1. Access to the Program is provided to the User on an "as is" basis in accordance with the principle accepted in international practice. This means that the Representative shall not be liable for any problems arising during access, updating, support and use of the Program (including compatibility issues with other software products), discrepancies between the results of using the Program and the User's expectations, as well as any consequences caused by such use or non-use of the Program. The Program is not adapted and cannot be used in information systems operating in hazardous environments or servicing life support systems in which a failure in operation may pose a threat to human life or cause significant material damage.
6.2. The User bears full responsibility for the content and form of messages, accuracy, reliability, completeness, legality, quality and content of information materials that he processes using the Program.
6.3. The User is responsible for maintaining the secrecy of their authorization data in the Program using a unique name (login) and password. Actions performed with the Program using the User's authorization data will be considered to be performed by the User.
6. 4 . Information provided by the Representative in its activities in the form of news, press releases and other information materials is considered to be current on the date of their creation. Due to the following events and over time, some of this information may be incomplete or not true, but the Representative will take reasonable economic measures to update or delete it.
6.5 The User is provided with information about various projects and upcoming events related to the Program, its experimental functions, etc., however, such information will always be preliminary in nature and actual events and circumstances may differ as a result of the influence of various factors.
7. RESPONSIBILITY
7.1. For failure to fulfill or improper fulfillment of their obligations, in accordance with these Rules, the guilty party shall bear liability as determined by these Rules and current legislation.
7.2. The Representative's liability under any of the provisions (conditions) of the Rules is limited to the amount of 10.00 euros. These limitations do not apply to those types of liability that cannot be excluded or limited in accordance with applicable law.
7.3. Use of the Program by the User in a manner not provided for by the Rules, or in excess of the rights granted, is a violation of the rights of the Representative and/or the developer.
7.4 In no event shall either Party be liable to the other for any lost profits, revenues or indirect, special, incidental or punitive damages, whether arising in contract or tort and regardless of the theory of liability, even if the Party has been advised of the possibility of such damages.
The above disclaimer shall not apply to the extent prohibited by law.
7.5. In the event that third party claims are made against the User in connection with the User's violation of the terms of these Rules, the User undertakes to immediately notify the Representative thereof and settle such claims independently, at their own expense and without involving the Representative, or take other actions that exclude the occurrence of costs and damages to the Representative. The Representative has the right to independently take measures aimed at protecting their own reputation or settling claims. In such a case, the User is obliged to reimburse all expenses incurred by the Representative (including legal costs, costs of paying fines, costs of legal services and/or legal assistance).
7.6. All penalties provided for by the Rules are accrued for the entire period of delay.
8. CONFIDENTIALITY
8.1. The Parties undertake obligations to maintain the confidentiality of documentation and information within the Rules. The Parties will take all necessary measures to prevent full or partial disclosure of the said information or familiarization with it by third parties without prior mutual agreement. Only persons from the personnel of the Parties or persons authorized by them, directly related to the fulfillment of obligations under these Rules, may be familiarized with the transferred documentation and information.
8.2. Upon a separate request from the User sent to the Representative, as well as after the termination of the Rules, the Representative shall delete from its information media all data and backup copies containing the User’s personal information.
8.3. The fact of acceptance of the Rules is not confidential information. The User has the right to inform an unlimited number of persons that the User uses the Program during the term of the Rules.
8.4. To avoid doubt, any oral or written exchange of information, correspondence, requests regarding the Parties’ compliance with the Rules are confidential.
8.5. To ensure compliance with the requirements of the GDPR, the processing of personal data will be organized in accordance with the requirements of current legislation and the Privacy Policy.
9. FOR THE QUALITY OF THE RIGHTS PROVIDED
9.1. During the entire term of the Rules, the User undertakes not to challenge any intellectual property rights of the Representative and/or the developer and not to facilitate this.
9.2. The User undertakes to immediately notify the Representative of any cases of illegal use of the Program by third parties that become known to the User.
9.3. In the event that claims or lawsuits are brought against the User regarding the violation of the intellectual property rights of third parties in connection with the use of the Program, in the absence of the User’s fault, the User undertakes to immediately notify the Representative of this, and the Representative shall take measures to settle such claims.
10. FORCE MAJEURE
10.1. The Parties shall be released from liability for partial or complete failure to fulfill their obligations under these Rules if their fulfillment is prevented by extraordinary and insurmountable circumstances of force majeure.
10.2. The Parties understand force majeure circumstances to mean such circumstances as earthquakes, fires, floods, other natural disasters, epidemics, accidents, explosions, military actions, as well as changes in legislation that have led to the Parties being unable to fulfill their obligations under these Rules.
10.3. If force majeure circumstances arise that prevent one of the Parties from fulfilling its obligations under these Rules, it shall notify the other Party immediately after such circumstances arise. In this case, the deadline for fulfilling obligations under these Rules shall be postponed in accordance with the time during which the force majeure circumstances were in effect.
10.4. If force majeure circumstances continue to exist for 1 (one) month, either Party has the right to unilaterally refuse to comply with the Rules by sending the other Party a notice of this, indicating the date of refusal.
11. GOVERNING LAW. DISPUTES
11.1. The laws of Ukraine shall apply to these Rules.
11.2. The Parties shall make every effort to ensure that all disputes and disagreements that may arise between the Parties regarding these Rules or in connection with them are resolved through negotiations. In the event of failure to reach agreement, disputes between the Parties regarding these Rules or in connection with them shall be resolved in court at the location of the defendant.
12. TERM AND TERMINATION OF THE RULES
12.1. The Rules come into force from the moment of acceptance of their terms by the User and are valid for the entire period of use of the Program by the User until the expiration of the access provision period, provided that the User properly complies with the terms of these Rules.
12.2. In the event of the absence of any activity by the User in the Program and/or the absence of any payments for access to the Program for 1 (one) calendar year, the Representative has the right to refuse the User further access to the Program, delete the User’s data, thereby terminating the Rules.
The Representative has the right to send the User a notification by e-mail 30 (thirty) calendar days before the occurrence of the specified event. If the User does not respond to the messages sent with a request to warn about the deletion of information about him/her and/or does not use the Program, the Representative does not bear any responsibility for the preservation/non-preservation of the User's data.
13. OTHER CONDITIONS
13.1. The Representative reserves the right to make changes to the terms of the Rules, of which he may notify the User by e-mail specified by him when concluding the Agreement on the provision of services in the field of information technology and computer programs, concluded between the User and the Representative under the terms of the public offer agreement or by posting such information on the website, 10 days before the changes come into force.
The User has the right to refuse to accept the changed terms of the Rules, not to order, not to pay for and not to use the Program and/or its individual Modules, in which case the Rules will be considered terminated. By using the Program, the User confirms his/her agreement with the terms of the Rules in the latest current version.
13.2. The parties give their consent to the processing, collection and storage of their personal data in accordance with the provisions of current legislation.
13.3. If any provision of the Rules becomes invalid or cannot be performed, all other provisions of the Rules remain in force.
09/25/2024
