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A chatbot is another tool for communicating with your customers. Chatting with an intelligent bot is almost no different from an ordinary messenger correspondence with other users. Generally, the chatbot asks your customers questions or prompts them to select their desired queries in the form of buttons. It is also possible to upload any attachment to the chatbot, be it a picture or a PDF file. It's up to you to decide how complex or humanized the bot will be. However, for a more complex bot configuration, a developer will be needed, while you can create and connect a simple chatbot yourself in a couple of hours using bot builders.
As of January 2021, 25 million new users had joined Telegram during the 72-hour surge in January 2021, corresponding to about 8.33 million new subscriptions per day. Today, the total number of users exceeds 500 million.
All of Telegram's core features are secured with end-to-end encryption based on the double-ratchet protocol. The chatbot is your personal and private communication channel, and only you have access to all user data and conversations.
There is almost no industry these days that does not make use of chatbots. Virtual assistants are great at taking restaurant orders and arranging deliveries, providing financial and insurance advice, and supporting call centres and companies with a large customer base. Moreover, chatbots are actively used for educational purposes, helping to provide quality distance education.
Definitely, yes. A chatbot built for Telegram can be seamlessly integrated with CRM, accounting and payment systems. It's also possible to add your live operators to the chats and connect other services via APIs, such as document recognition by photo (OCR), search systems and much more.