A chatbot is another tool for communicating with your customers. Chatting with an intelligent bot is almost no different from an ordinary messenger correspondence with other users. Generally, the chatbot asks your customers questions or prompts them to select their desired queries in the form of buttons. It is also possible to upload any attachment to the chatbot, be it a picture or a PDF file. It's up to you to decide how complex or humanized the bot will be. However, for a more complex bot configuration, a developer will be needed, while you can create and connect a simple chatbot yourself in a couple of hours using bot builders.