Kwizbot becomes
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GoITeens is an IT academy that holds a leading position in the market with more than 12,000 active students and over 50,000 graduates. It specializes in teaching children in various fields such as programming, design, and mathematics.
Before the implementation of Kwizbot, communication with GoITeens clients was primarily carried out through the personal pages of managers. As a result, uneven workload was a common issue: clients could reach out during non-working hours, making it difficult to plan work. The lack of a unified communication platform also added difficulties in monitoring request processing, leading to a decrease in service quality.
Kwizbot helped to systematize work processes, consolidate all communication channels with students, and improve the customer experience.
Kwizbot provides GoITeens clients with a convenient channel for inquiries, greatly facilitating the communication process. Clients now have access to an official chatbot where they can quickly get consultations or assistance.
Thanks to the implementation of Kwizbot, GoITeens managers have clear work schedules and automatic distribution of dialogues, which has eliminated overtime work. This has improved employee productivity and job satisfaction. "Everyone manages to maintain a work-life balance and avoid overworking."
Olena Samkova
Head of Learning Experience GoITeens
Kwizbot has been integrated with the Learning Management System (LMS) used by GoITeens in the process of teaching their students. The integration includes placing a widget on the site, where students can directly contact a manager from the learning platform and get answers to their questions. Currently, the Kwizbot and GoITeens teams are working on deepening this integration.
Vladyslav Mulin
PM GoITeens
The response time to the first message from a client has significantly improved. Previously, this indicator averaged 3 minutes, but now it has decreased to almost 2 minutes. The NPS (Net Promoter Score) is successfully increasing, indicating improved service quality and a better customer experience, positively impacting the overall image of GoITeens.
"Currently, we are monitoring the first response time, how quickly the first message from the manager to the client is provided when the client writes for the first time. Another important indicator is the client's rating of their communication with the manager, to understand how well the manager answered a particular question."
Olena recommends that other companies actively implement similar technological solutions like Kwizbot, as having such a tool is definitely a plus for both clients and business.
Olena Samkova
Head of Learning Experience GoITeens
